Cancellations

As a policy, orders can be cancelled as long as the "cancel order" button is visible on the website. Once the order has been shipped, the cancel button will become invisible, and cancellation will no longer be possible. The company will process any order cancellation or applicable refund credited within 5 to 7 working days in customer account. Refunds will be initiated within 2 to 3 working days.

Returns

Mangoes are perishable products which is why they cannot be naturally stored for long durations of time. Hence as a policy, any order once delivered cannot be returned.

Replacements

We are committed to delivering the best quality fruits. However, in rare cases where a recipient receives damaged mangoes, we offer compensation in the form of coupons.

Policy for Damaged Mangoes:

If you receive any completely damaged mangoes, we will issue a coupon code equivalent to the value of the damaged mangoes, which can be used in your next purchase.

• The recipient must report the issue within 48 hours of receiving the package.

• Clear photographs of the completely damaged mangoes must be provided as proof.

• Complaints received after 48 hours of delivery will not be considered.

• The coupon issued will be valid for a lifetime and can be redeemed anytime.

We appreciate your cooperation and look forward to continuing to serve you with the freshest fruits.

NOTE: Fruit weight is always measured at harvest. 10-20% weight loss can occur due to moisture loss while ripening.